Professional Development

Training your team to better serve customers experiencing family violence and financial hardship.

COVID-19 response

The Research and Advisory team are continuing to provide and professional development and advisory services during the COVID-19 pandemic. Please find our current offerings here:

Download a PDF of our flyer

Family violence training

This professional development program takes a detailed look at family violence, economic abuse and how to better serve those affected. It integrates with your organisation’s family violence policy,

  • Online module (30 mins) exploring the scope, nature and gendered dynamic of family violence and economic abuse in Australia
  • Face-to-face delivery (90 mins) examining how to identify potential family violence and effective responses to family violence with customers and co-workers, including referral options
  • Option for tailored programs. Choices include a module on how company policy can be implemented in an impactful way, delivery options and specialised customer training for management or support teams

Financial hardship training

Designed for all staff who interact with customers experiencing financial hardship and financial vulnerability.

  • Online module (30 mins) giving participants a basic understanding of financial vulnerability and economic abuse
  • Face-to-face delivery (90 mins) on how to identify customers experiencing hardship, how to provide effective communication strategies when working with financially vulnerable customers and how to identify appropriate referral services
  • Option for tailored programs. Choices include a module for supervisors, managers or leaders who require a higher level of knowledge on financial hardship, delivery options and specific policy integration

All programs include:

  • Ongoing access as required to our online learning management system
  • Our learning materials, designed to support ongoing behavioural change
  • Our carefully calibrated participant surveys that capture subject knowledge before the course and after completion. This process allows for accurate measurement of learning outcomes and clear reporting.

Why choose us?

The development and delivery of our training draws heavily on our experience in service delivery, public policy advocacy, research and our collaboration with expert partners. Using a blend of online modules and student workbooks, with a face-to-face session supported by a qualified facilitator, the packages can be tailored for customer service employees in any setting.

In line with the recommendations of the Victorian Royal Commission into Family Violence, these programs are proving popular with organisations who want to ensure they meet customers expectations, notably women, who experience family violence and financial hardship.

By choosing Good Shepherd Australia New Zealand training, you will benefit from over 30 years' of community sector practice and research in this field.

Download a PDF of our flyer

Please email your inquiry to or call Dr Zara Lasater, Head of Research and Advisory, on 0411 395 663.