If you are in danger - or experiencing any kind of emergency - call 000.
How to call Triple Zero (000)*
- Stay focused, stay relevant, stay on the line
- The Triple Zero (000) service is the quickest way to get the right emergency service to help you
- You can contact Police, Fire or Ambulance in life threatening or emergency situations
Assess the situation
- Is someone seriously injured or in need of urgent medical help?
- Is your life or property being threatened?
- Have you just witnessed a serious accident or crime?
- If you answered YES to any of these questions, call Triple Zero (000). Triple Zero calls are free.
Make your call
- Stay calm and call Triple Zero from a safe place
- When your call is answered you will be asked if you need Police, Fire or Ambulance
- If requested by the operator, state your town and location
- Your call will be directed to the service you asked for
- When connected to the emergency service, stay on the line, speak clearly and slowly, and answer the questions
- Don't hang up until the operator tells you to do so
Providing location information
- You will be asked where you are
- Try to provide street number, street name, nearest cross street and the area
- In rural areas give the full address and distances from landmarks and roads as well as the property name
- If calling from a mobile or satellite phone, the operator may ask you for other location information
- If you make a call while travelling, state the direction you are travelling and the last motorway exit or town you passed
Satellite phone services and Triple Zero (000)
- All Australian satellite phone operators provide access to Triple Zero (000)
- If your provider operates via another country, you may not be able to access Triple Zero (000)
- Check with your satellite phone provider if you are unsure whether you can contact Triple Zero (000) from your satellite phone
- Please do not call Triple Zero (000) to test
Instructions from the operator
- The operator may ask you to wait at a pre-arranged meeting point to assist emergency services to locate the incident
- Other languages and text based services
- People with a speech or hearing impairment can use the One Zero Six (106) text based service
Other things you can do
- Keep the Triple Zero (000) number beside telephones at home and work
- Teach children and overseas visitors that the emergency number to call in Australia is Triple Zero (000)
- Teach children when and how to use Triple Zero by playing the Kids' Challenge
* Source: Australian Government - Attorney-General's Department website
(Date 15 February 2016)