Emergency Information

If you are in danger - or experiencing any kind of emergency - call 000.

How to call Triple Zero (000)*

  • Stay focused, stay relevant, stay on the line
  • The Triple Zero (000) service is the quickest way to get the right emergency service to help you
  • You can contact Police, Fire or Ambulance in life threatening or emergency situations

Assess the situation

  • Is someone seriously injured or in need of urgent medical help?
  • Is your life or property being threatened?
  • Have you just witnessed a serious accident or crime?
  • If you answered YES to any of these questions, call Triple Zero (000). Triple Zero calls are free.

Make your call

  • Stay calm and call Triple Zero from a safe place
  • When your call is answered you will be asked if you need Police, Fire or Ambulance
  • If requested by the operator, state your town and location
  • Your call will be directed to the service you asked for
  • When connected to the emergency service, stay on the line, speak clearly and slowly, and answer the questions
  • Don't hang up until the operator tells you to do so

Providing location information

  • You will be asked where you are
  • Try to provide street number, street name, nearest cross street and the area
  • In rural areas give the full address and distances from landmarks and roads as well as the property name
  • If calling from a mobile or satellite phone, the operator may ask you for other location information
  • If you make a call while travelling, state the direction you are travelling and the last motorway exit or town you passed

Satellite phone services and Triple Zero (000)

  • All Australian satellite phone operators provide access to Triple Zero (000)
  • If your provider operates via another country, you may not be able to access Triple Zero (000)
  • Check with your satellite phone provider if you are unsure whether you can contact Triple Zero (000) from your satellite phone
  • Please do not call Triple Zero (000) to test

Instructions from the operator

  • The operator may ask you to wait at a pre-arranged meeting point to assist emergency services to locate the incident
  • Other languages and text based services
  • People with a speech or hearing impairment can use the One Zero Six (106) text based service

Other things you can do

  • Keep the Triple Zero (000) number beside telephones at home and work
  • Teach children and overseas visitors that the emergency number to call in Australia is Triple Zero (000)
  • Teach children when and how to use Triple Zero by playing the Kids' Challenge

* Source: Australian Government - Attorney-General's Department website 

(Date 15 February 2016)