Useful contacts

If you need further services, or would like to provide feedback on the services available to you, please check the contact list below.

New South Wales

Family and Community Services (FACS) – Aging, Disability and Home Care
Phone: (02) 9377 6000
Email: facsinfo@facs.nsw.gov.au
Street address: 219-241 Cleveland Street, Redfern NSW 2016
Postal address: Locked Bag 10, Strawberry Hills NSW 2012

Enquiries, feedback and complaints
Email: servicembx@facs.nsw.gov.au
Web: https://www.adhc.nsw.gov.au/contact_us/make_a_comment,_enquiry,_complaint_or_compliment

Hearing impaired

If you are deaf, have a hearing impairment or speech impairment, please choose a phone number from the services below (eg Home Care - Sydney Metropolitan) and contact FACS through the National Relay Service.
 TTY users phone 133 677 then ask for the phone number for the service you want
 Speak and Listen users phone 1300 555 727 then ask for the phone number for the service you want
 Internet relay users connect to the NRS then input the phone number for the service you want

Ombudsman NSW
Phone: (02) 9286 1000 or Toll free (outside Sydney metro): 1800 451 524
Web: https://www.ombo.nsw.gov.au/

Disability Services
Web: https://www.ombo.nsw.gov.au/what-we-do/our-work/community-and-disability-services/disability-services
Information and Privacy Commission (NSW)
Phone: 1800 472 679
Web: http://www.ipc.nsw.gov.au/#

Health Care Complaints Commission
Web: http://www.hccc.nsw.gov.au/

Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au

Anti-Discrimination Board of NSW
Phone: (02) 9268 5544 or Toll free 1800 670 812 (for regional NSW only)
Web: http://www.antidiscrimination.justice.nsw.gov.au/

The Advocate for Children and Young People
Phone: (02) 9286 7231
Web: http://www.acyp.nsw.gov.au/about

 

Victoria

Department of Health and Human Services’ Complaints Unit
Phone: 1300 884 706 (cost of a local call)
Fax: 9096 9218
Email: complaints.reception@dhs.vic.gov.au
Postal address: Complaints Integrity and Privacy Unit (CIPu), GPO Box 4057, Melbourne, Victoria 3001
Web: www.dhs.vic.gov.au/for-individuals/your-rights/feedback-and-complaints


If you require an interpreter please contact the Victorian Interpreting and Translating Services phone (03) 9280 1955.


Disability Services Commissioner
Phone: 1800 677 342
Email: complaints@odsc.vic.gov.au


Health Services Commissioner
Phone: 1300 582 113
Email: hsc@health.vic.gov.au


Ombudsman Victoria
Phone: (03) 9613 6222
Email: ombudvic@ombudsman.vic.gov.au


Commissioner for Privacy and Data Protection
Phone: 1300 666 444
Email: enquiries@cpdp.vic.gov.au


Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au


Victorian Equal Opportunity and Human Rights Commissioner
Phone: 1300 292 153
Email: complaints@veohrc.vic.gov.au


Commissioner for Children and Young People
Phone: 1300 782 978
Email: childsafe@ccyp.vic.gov.au